NEGOTIATE:
“The ability to communicate information that creates a climate of goodwill and favor instead of fear in the changing of opinions, circumstances and agreements”
In the sales process, negotiating is much more effective if done after the buyer has made a heart decision to purchase from you. If you begin to negotiate terms, price, delivery etc, before the buyer has made that decision, you will find yourself in a weaker bargaining position. You only have a certain, limited number of “chips” you can bargain with. Why give them all up before the buyer has settled on the rightness of your product or service offering? Certainly, some concessions up front can make the buyer more interested in your offer, but it also creates an expectation of more concessions from you with little effort on their part.
SUCCESSFUL STRATEGIES FOR WIN / WIN NEGOTIATIONS
1) Appeal to the heart (emotion).
ü 90% of the decision is made in the heart ( the battleground).
ü 10% of the decision is made in the mind ( the negotiating table ).
ü People buy into a “position” based on emotion, then justify with logic
2) Reduce conflict by stressing common goals.
ü Focus on things in common versus what divides.
ü What are the common goals you share with the other party?
ü Emphasizing common goals, reduces conflict & creates conducive environment.
3) Include others to increase the impact of the decision.
ü Identify all who will be impacted by this decision.
ü Others will be watching for your decision.
ü Include the others in the decision process where appropriate.
4) Express value for the relationship.
ü People need to feel valued.
ü People need to feel significant.
ü The need for significance is the #1 addiction in America.
ü When people feel insignificant they withdraw emotionally and hinder negotiations.
ü If you honor the other party, they are more likely to respond favorably.
ü Express value for the people at all levels not just the “ decision maker”
ü Value the people, and they will value doing business with you.
5) Invest in the relationship.
ü People don’t care how much you know until they know how much you care!
ü How have you invested in the relationship so far? How can you now?
ü Are you only looking at this transaction for what you can get out of it?
ü Send them relevant business articles from current publications.
ü Send other information relevant to their business that could help them.
ü Send them some referrals.
ü At the very least, pray for them!
6) Involve their good reputation.
ü Recognize their past achievements.
ü Attach their reputation to the outcome.
ü People want to protect their reputation.
7) Build on past gains.
ü Don’t re-invent the wheel.
ü Don’t lay again the same foundation.
ü Reiterate progress made thus far.
ü Keep in the forefront the gains or progress you have already made together.
ü “You’ve been a customer a long time now” or “We’ve worked together before”
A Quantum Leap For Business
Strategic Resource Institute/
Sarasota Florida
Jacob Mermin CHI/CMI
Co- Founder Neighbor Helping Neighbor
www.mermininspecions.com
239-243-7322